20% Off
New Fall-Winter Collection
20% Off
New Fall-Winter Collection
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Popular Questions
Got a question? We’re here to help.
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Can you order jewelry not on your site?
Most likely, yes! Our website is still new and we're working on getting our 1500+ products on the website. Give us a call to discuss your needs and we'll do our best to get it for you.
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What are the fees in check out?
Any additional fees are associated with shipping, handling, and payment processing. Details can be found next to the fee at checkout
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Do you provide engraving or other services?
Reach out to us about your specific needs. We can either provide the service ourselves or typically have an expert within reach to help.
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How do I care for my jewelry at home to maintain its shine and durability?
For at-home care, we recommend using a soft, lint-free cloth to gently wipe your jewelry, removing any oils or residue. However, for a more thorough cleaning and to maintain the quality of your piece, we highly recommend taking advantage of our in-store cleaning and maintenance services. This professional-level cleaning can help your jewelry maintain its original luster and extend its lifespan. Please note that certain types of jewelry may require specialized care, so it's always best to consult with us for specific guidance.
Policies
Damages and Issues
If you notice any damage or defects in your purchase, please contact us within 7 days of receiving the item. We will promptly address the issue and provide you with instructions for returning and getting a replacement, if applicable.
Exceptions
Please note that all sales are final. However, exchanges are possible within 7 days from the date of receipt, subject to a 15% restocking fee. The item must be returned in its original condition and packaging for an exchange to be considered.
Non-Returnable Items
Some items are not eligible for return or exchange. These include customized and engraved products.
Exchanges
To initiate an exchange, please contact us within 7 days of receiving your item. Note that a 15% restocking fee will be applied to all exchanged items. Items must be returned in their original condition and packaging.
By making a purchase, you agree to comply with the terms and conditions set forth in this policy. We reserve the right to modify this policy at any time, so please review it periodically.
International and Local Shipping Options
We only offer shipping within the United States. We do not ship internationally at this time.
Supported Shipping Zones
We ship to all 50 states, including P.O. boxes and APO/FPO addresses.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of the items, as well as the shipping address.
Policy around Returns, Exchanges, Damages, and Lost Packages
All sales are final. Exchanges are possible within 7 days of receipt, subject to a 15% restocking fee. In the event of damaged or lost packages, please contact us within 7 days of the expected delivery date for assistance.
Order Processing and Delivery Times
Orders are processed within 1-3 business days. Delivery times vary based on the selected shipping method and destination.
Payment Options
We accept all major credit cards, PayPal, and Big Drip Jewelers gift cards.
Payment Requirements and Instructions
Payment is required at the time of purchase. For any specific payment instructions or requirements, you will be notified during the checkout process.
Payment Options
We accept all major credit cards, PayPal, and Big Drip Jewelers gift cards as forms of payment for your convenience.
Payment Requirements and Instructions
Full payment is required at the time of purchase. Make sure to review your order details, including item specifications and shipping information, before completing the payment process.
Security Measures
We employ state-of-the-art encryption and security technologies to protect your financial information. All transactions are processed through secure gateways to ensure utmost safety.
Sales Tax
Applicable sales tax will be added to your total during the checkout process, based on your shipping location and the current tax laws.
Payment Failures
In the event of a payment failure, your order will not be processed. You'll be prompted to enter new payment information or use an alternate payment method.
Cancellation Policy
Once an order is placed, it can only be cancelled before it enters the shipping process. Please contact us immediately if you need to cancel your order.
Layaway Options
We offer a flexible layaway plan that allows you to make payments over time. The minimum deposit to start a layaway is 25% of the total purchase price.
Payment Schedule
Payments can be made bi-weekly or monthly, depending on the agreement. Failure to make regular payments may result in the cancellation of your layaway plan.
Duration
All layaway items must be paid in full within 90 days of the initial deposit. If the layaway is not claimed within this period, the item will be considered abandoned.
Restocking Fee
Please note that layaway items are subject to a 15% restocking fee in case of cancellation or non-completion of payment within the 90-day period.
Abandoned Items
Layaway items not claimed within the 90-day period will be considered abandoned, and Big Drip Jewelers is not responsible for any loss or damage to these items.
No Refunds
All layaway sales are final. No refunds will be provided for abandoned or cancelled layaway items.
By choosing the layaway payment option, you agree to these terms and conditions.
Warranty Coverage
Warranties on jewelry purchased from Big Drip Jewelers are available upon request and are not automatically included with your purchase. If a warranty is agreed upon, it will cover defects in material and workmanship under specific terms provided at the time of agreement.
How to Obtain Warranty
To inquire about or obtain a warranty for your purchase, please contact our team directly. Specific terms and conditions will be discussed and provided at that time.
Repair Services
We offer repair services for our jewelry on a case-by-case basis. If your item requires repair, whether it's covered by a warranty or not, please contact us to discuss options and pricing.
Repair Duration
Repair times may vary depending on the complexity of the work but will generally be completed within 2 to 4 weeks.
Abandoned Repairs
Items left in our store for repairs that are not claimed within 60 days will be considered abandoned. Big Drip Jewelers is not responsible for any loss or damage to these items.
By inquiring about a warranty or sending your item for repair, you agree to these terms and conditions.
Service Availability
Big Drip Jewelers is pleased to offer cleaning and maintenance services to our valued customers. Our skilled artisans are available to clean, polish, and maintain your jewelry to ensure it stays as stunning as the day you bought it.
Service Duration
Depending on the intricacy of your piece and the type of service required, cleaning and maintenance can usually be completed within a few hours to a couple of days.
How to Avail Services
For existing customers, simply bring your jewelry piece to our store for an evaluation. For new customers or online clients, please contact us to discuss your needs and make appropriate arrangements.
Service Limitations
Please note that some materials and delicate designs may have specific cleaning requirements or limitations. Our team will provide you with expert advice on how to care for your jewelry.
By availing yourself of our cleaning and maintenance services, you agree to these terms and conditions.
- Mon - Fri
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- Saturday
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- Sunday
- Closed
All Rights Reserved | Big Drip Jewelers LLC
